ConVox Dialer for Android

Make Android based Tab/Smart phone your Agent’s Station

What is Android App Call Center

A Call Center solution runs on application server and agent machines as client. ConVox Android App for Call Center offers an android based agent work station. Therefore an agent can use a Android Smartphone/Tab as his work station. They login in a hosted server.

Suitable for Call Center with remote agents & Call Center with multiple branch office, Field/Roaming Sales, Collection & Verification agents, Appointment Reminders, Lead Generation

FEATURES

REMOTE AGENTS/ROAMING USERS

Agent can login from anywhere using Internet Connectivity.

MIS REPORTS

Complete and comprehensive reporting of your Agents, Calls & Campaigns.

MONITORING TOOLS

All Call Center Resources like Agents, Servers, Calls, Campaign Can be Monitored live.

INBUILT CRM

Inbuilt CRM displays customer details when call is connected.

CALL RECORDING

Records all the Calls (100% Recording) for Training and Monitoring Purpose.

DISPOSITION MANAGEMENT

Completed Calls can be marked with disposition codes & Sub-Disposition Codes

OUTBOUND TYPES

"To reach your customer in most effective way"

Progressive Dialing: Automated dialing, controlled by agents to reach out important customers.

Preview Dialing: Selective click to call dialing.

Manual Dialing:Agent can type in the number and dial.

SECURITY ASPECTS

"To ensure security and integrity of your call center"

Highly Secure Access : User Rights are Restricted and Password typing is masked.

Voice Encryption : Voice can be encrypted between server & agent to avoid snopping.

Session Handling : No user can view the reports without the login of admin.

No Data Injection : Data Injection is prevented in MYSQL Server.

Cross Site Attack : Application is guarded against cross site attack.

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