Cloud Contact Center

WHY CONTACT CENTER?

“Many organizations make the decision to replace hunt groups with Contact Center in order to…”

IMPROVE SALES : Improve customer service you never miss a customer call or a sales opportunity again and best customers always get to speak to your best sales people.

IMPROVE CUSTOMER SERVICE: you never miss a customer call or a sales opportunity again and best customers always get to speak to your best sales people. To give your customers a central point of contact and provide customers with improved first contact resolution.

FEATURES

"That win your customer's confidence"
DIAL-IN/MEET-ME CONFERENCE
Participants can join conference by Dialing DID Number.
DIAL-OUT CONFERENCE
Moderator can reach participants by dialing out numbers.
CONCURRENT CONFERENCE
Multiple conferences can be held parallely at the same time.
LECTURE/MODERATOR/INTERACTIVE MODES
Provides various conference modes to serve the business needs.
SECURE
Conference is secured with conference ID,PIN & Mobile authentication.
CALL RECORDING
Provision for optional recorder.
WEB MANAGEMENT
Provides web-login for Scheduling,Monitoring Conferences and Managing accounts.
HANDRAISE
Participants can request to talk while on mute status.

Benifites Of ConVox Cloud Contact Center

Redundancy

Data is stored in multiple locations

24 / 7 Availability

Support center available round the clock

Hassle free Maintenance

Dedicated Customer relationship Manager and timely Maintenance activity

Cost Effectiveness

No need of costly hardware and Maintenance experts

Scalability

Can scale-up from 3 to 3000 Users

Flexible

Provides flexibility of conducting conference at any point of time.

Standard

$10 per month
  • 50 GB Disk Space
  • 50 Email Accounts
  • 50 GB Monthly Bandwidth
  • 10 Subdomains
  • 15 Domains

Business

$20 per month
  • 60 GB Disk Space
  • 60 Email Accounts
  • 60 GB Monthly Bandwidth
  • 15 Subdomains
  • 20 Domains

Business

$20 per month
  • 60 GB Disk Space
  • 60 Email Accounts
  • 60 GB Monthly Bandwidth
  • 15 Subdomains
  • 20 Domains

MORE DETAILS

INBOUND CHANNELS : WEB CHAT, EMAIL, VIDEO CALL, SOCIAL MEDIA, SMS.

OUTBOUND TYPES : PREDICTIVE DIALING, PROGRESSIVE DIALING, PREVIEW DIALING.

CONNECT WITH EXISTING INFRA : CUSTOMIZATION, PBX INTEGRATION, EMAIL INTEGRATION, SMS INTEGRATION.

SECURITY ASPECTS : HIGHLY SECURE ACCESS, VOICE ENCRYPTION, SESSION HANDLING, NO DATA INJECTION, CROSS SITE ATTACK

EXTERNAL CRM INTEGRATION : SALES FORCE, V-TIGER, SUGAR CRM & ZOHO.