Call center software for banking makes you to reach out to your debtors by all possible means.
Prioritization and strategies are allowed with call center software for banking for different levels of debtors
Assists in keeping track of conversations of your debtors
The software promises to pay and never miss any follow-up
Do not waste time of the customers who already paid the debt
ALTERNATE NUMBER DIALLING :Call center solutions for banking provides a system that can dial up to 5 alternate numbers to reach to your nonpayer.
MULTIPLE MEDIA NOTIFICATION : Software can send reminders via Voice, short messaging as well as through an email.
AUTOMATIC SHUFFLING OF CALLER ID : Automatic scuffling option is available to use SIM or PRI interface.
TOOLS FOR BUCKET WISE DEBT COLLECTION: (Predictive/Progressive/Preview dialling methods for reaching debtors in various buckets.
PAYMENT CYCLE MANAGEMENT/BUCKET WISE CALLING: Debtor data will be called based on the set billing cycle.
DISPOSITION BASED DATA RECYCLING: Prioritization and Recycling of Data is done basis the disposition
DEBTORS CALL HISTORY DISPLAY : System displays previous call details along with dispositions and comments.
STICKY AGENT : calls are sent to the same agent, who dialed or spoke to the debtors earlier.
DATABASE MANAGEMENT :Data can be uploaded/updated in Excel,CSV and API format.
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CALL BACK SCHEDULING : Agent can schedule the call back and get Automatic Notification when call is scheduled.
PAID CASE SEPARATION : Provisioning of payment data upload, and scrubbing of paid cases.
