Call Center Solutions for Banking

Diverse ways to make the most of debt collection

Call center software for banking makes you to reach out to your debtors by all possible means.

Prioritization and strategies are allowed with call center software for banking for different levels of debtors

Assists in keeping track of conversations of your debtors

The software promises to pay and never miss any follow-up

Do not waste time of the customers who already paid the debt

Reach out to your debtors by all Possible Means

ALTERNATE NUMBER DIALLING :Call center solutions for banking provides a system that can dial up to 5 alternate numbers to reach to your nonpayer.

MULTIPLE MEDIA NOTIFICATION : Software can send reminders via Voice, short messaging as well as through an email.

AUTOMATIC SHUFFLING OF CALLER ID : Automatic scuffling option is available to use SIM or PRI interface.

Diverse strategies and prioritization for different levels of debtors

TOOLS FOR BUCKET WISE DEBT COLLECTION: (Predictive/Progressive/Preview dialling methods for reaching debtors in various buckets.

PAYMENT CYCLE MANAGEMENT/BUCKET WISE CALLING: Debtor data will be called based on the set billing cycle.

DISPOSITION BASED DATA RECYCLING: Prioritization and Recycling of Data is done basis the disposition

Keep Track of Conversations

DEBTORS CALL HISTORY DISPLAY : System displays previous call details along with dispositions and comments.

STICKY AGENT : calls are sent to the same agent, who dialed or spoke to the debtors earlier.

DATABASE MANAGEMENT :Data can be uploaded/updated in Excel,CSV and API format.

Never Miss A Follow-Up (Promise to pay)

CALL BACK SCHEDULING : Agent can schedule the call back and get Automatic Notification when call is scheduled.

Don't Waste Time Or Irritate Your 'Paid' Customers

PAID CASE SEPARATION : Provisioning of payment data upload, and scrubbing of paid cases.

Features of the banking call center solutions

Automatic Call Distribution
Calls are equally distributed to all the agents of the call center.
Reports of the data, calls and campaigns are properly managed.
Supervisor can listen to the live calls and can train the agents too for the same.
100% recording of agents screen and all calls of the center for training purpose.
External CRM
Call center software for banking offers a CRM that displays the details of the customers whenever call is connected.
All resources of the call center like agent records, calls and campaigns are live monitored.