Effortless.Intelligent.Personalized

Experiences

That's what your customer expect.it's what we'll help you deliver

WHY CONTACT CENTER?

“Many organizations make the decision to replace hunt groups with Contact Center in order to…”

IMPROVE SALES : Improve customer service you never miss a customer call or a sales opportunity again and best customers always get to speak to your best sales people.

IMPROVE CUSTOMER SERVICE: you never miss a customer call or a sales opportunity again and best customers always get to speak to your best sales people. To give your customers a central point of contact and provide customers with improved first contact resolution.

FEATURES

"That win your customer's confidence"
Automatic Call Distribution
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Social Media
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MIS REPORTS
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IVR
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CALL BARGE-IN
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CALL & SCREEN RECORDING
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DISPOSITION MANAGEMENT
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MONITORING TOOLS
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INBOUND CHANNELS

"Apart from voice"

Web Chat : Customer can reach us using “chat”.

Email : Email can be received & distributed to the agents automatically.

Video Call : Enables real-time communication through Web RTC.

Social Media : Agent can view the Social media messages on integrated Interface.

SMS : Customer can reach us through SMS

OUTBOUND TYPES

"To reach your customer in most effective way" ​

Predictive Dialing: Automated dialing for maximum call connects.

Progressive Dialing: Automated dialing, controlled by agents to reach out important customers.

Preview Dialing: Selective click to call dialing.

Blended: Agent can take Inbound & Outbound in single login.

Manual Dialing:Agent can type in the number and dial.

CONNECT WITH EXISTING INFRA..

"Bridging Your Customer Solutions"

Customization : As per your business process requirement.

PBX Integration : Can be integrated to any external PBX on standard interfaces like PRI/SIP.

External CRM Integration :Seamlessly integrated with a external CRM like Salesforce, Vtiger, Sugar CRM & Zoho.

Email Integration : Email can be integrated within ConvoxCCS.

SMS Integration :SMS can be sent on any event like specific disposition, missed call etc.

SECURITY ASPECTS

"To ensure security and integrity of your call center"​

Highly Secure Access : User Rights are Restricted and Password typing is masked.

Voice Encryption : Voice can be encrypted between server & agent to avoid snopping.

Session Handling : No user can view the reports without the login of admin.

No Data Injection : Data Injection is prevented in MYSQL Server.

Cross Site Attack : Application is guarded against cross site attack.