ConVox Ez - Call Center WithOut Agent PC

Working of a call center without PC

With the advancements in Telecom and software industries, a call center without a PC has provided solutions for your call centers. This helps those centers that work with a conformist analog phone as an intermediary work station. The solution offers unbelievable features for call center software for easy continuance and setup of the call center.

Suitable for Cold Calling, Direct & Indirect Selling Agency, Small Call Centers, Marketing Campaigns, Fund Raising Projects.

Specific features of call center solutions

Automatic Call Distribution

Automatic distribution of calls so that every agent gets an equal load of calls

MIS REPORTS

Comprehensive management information report of all agents, calls and campaigns

MONITORING TOOLS
Monitor all call center resources inclusive agents and campaigns
CALL BACK
Call center without PC allows the callback appeal of a customer can be programmed
CALL BARGE-IN/ CALL COACHING
Supervisors can listen to live calls and can train the agents for the same
CALL RECORDING
For internal training purpose all calls of the call center are recorded
CALL DISPOSITION
Support of disposition codes marking of all completed calls
PREDICTIVE DIALER
Predictive dialer facility to get high agent efficiency

Benefits of ConVox Cloud Contact Center

Redundancy

Data is stored in multiple locations

24 / 7 Availability

Severance and all-time availability for customers with call center without PC

Hassle free Maintenance

Appropriate software maintenance for devoted customer support

Cost Effectiveness

Expensive hardware and maintenance experts are not required

Scalability

All-time conference call facility with 3 to 3000 users

Flexible

Provides flexibility of conducting conference at any point of time.

Standard



  • Users 1 - 5
  • HDD Space - 200 GB
  • MIS Reports Availability - 3 Months
  • Dedicated PRI - No
  • Dedicated Hardware - No
  • Customization - On Demand
  • CRM integration - On Demand

Professional



  • Users 5 - 10
  • HDD Space - 500 GB
  • MIS Reports Availability - 3 Months
  • Dedicated PRI - On Demand
  • Dedicated Hardware - No
  • Customization - On Demand
  • CRM integration - On Demand

Enterprise



  • Users 10-100
  • HDD Space - 50 GB per user
  • MIS Reports Availability - 6 Months
  • Dedicated PRI - Yes
  • Dedicated Hardware - On Demand
  • Customization - On Demand
  • CRM integration - On Demand