Call center solution in the education sector

Deepija Telecom Pvt. Ltd. has immense significance in the education sector. Call center solution for education has successfully implemented IVR system for distance education of central universities. The company also have customer relationship management for education specialist. This service takes the calls of an opinion poll related to engineering and medicinal courses.

Most importantly ConVox hosted IVRS solution is highly cost effective, quick and easy way to publish information for students and parents. Information like courses offered, facilities available, admission notice can be accessed without any hassles and in a dynamic way.

Deepija developed an IVRS which gives the examination results by taking the hall ticket number as Input.

Our Prestigious client : For Banking , Deepija designed an IVR System integrated with ConVox call center Solution, which gives the credit card related information.

About the customers of telecom agency

A.P. state customer is a state agency responsible for categorizing engineering and medical access tests for state colleges.

IVR system of call center solution for result announcement

System runs on E1 ISDN PRI Lines

System uses Eicon Diva cards as CTI hardware

System developed on Linux platform for performance and economy

System takes roll number as input from users

Announcement of Result as qualified/ unqualified

Announcement of rank status as all state rank, local university rank and category rank

Requirement Summary

Results is to be announced on 30 channels simultaneously Users should get result entering roll number (Hall ticket number) as input from users Rank status, as all state rank, local university rank and category rank should be announced along with the result.

Our Solution

Results of the examinations are to be announced on 30 channels of ISDN PRI lines at identical times. The system announces the result after inflowing the exam hall ticket number as entrance from callers. The call center solution for education also positions the status of the group or local university along with the result. Based on this input IVR server find outs the “My SQL” database, and then proclaim the result.

Features of the call center solution for education

Automatic Call Distribution
Automatic Assignment of calls to the agents, so that each agent gets equal call load.
Social Media
Customer can interact with agent using social media platforms like Twitter, Instagram .
Complete and comprehensive reporting of your Agents, Calls, DID & Campaigns.
This feature is to provide self-service for callers and to take enters to route the calls.
Supervisors can listen to live calls and can also train the agents for doing this.
The solution provides the feature to record all calls for training purposes of the call center
Completed calls are marked with disposition and sub-disposition codes.
All possessions of the call center like servers, campaigns, agents and calls can be monitored live.