ConVox Dialer for Android App

Call centers with android application

The hosted android dialer is a solution for call center solution that works on the application as a server and agent equipment as a client. This android application provides an android based agent computer unit to call centers. Therefore an agent can use an android smartphone as his workstation to run the call center. They do login into a hosted attendant.

Suitable for Call Center with remote agents & Call Center with multiple branch office, Field/Roaming Sales, Collection & Verification agents, Appointment Reminders, Lead Generation.

Features of the hosted android dialer are

REMOTE AGENTS/ROAMING USERS
Using these solutions agents of the call center can log in everywhere using the internet.
MIS REPORTS
Wide-ranging and complete management reports of agents, calls and campaigns can be organized with hosted android dialer.
MONITORING TOOLS
All the calls, servers, possessions as well as agents can be pragmatic live.
INBUILT CRM
This provision displays the particulars of the customers when connected to a call.
CALL RECORDING
Every single call of the call center can be recorded for quality training purposes.
DISPOSITION MANAGEMENT
All completed calls of the call center can be noticeable with disposition codes.

Benefits of hosted android dialer provider

Redundancy

Data can be stored at quite a few locations

24 / 7 Availability

Call center supplier is available all time

Hassle free Maintenance

Hosted android dialer provider gives dedicated customer association and preservation on time

Cost Effectiveness

High-priced hardware and maintenance experts are not obligatory

Scalability

Suppleness of conducting consultations from 3 to 3000 users at any time.

Flexible

Provides flexibility of conducting conference at any point of time.

Standard



  • Users 1 - 5
  • HDD Space - 200 GB
  • MIS Reports Availability - 3 Months
  • Dedicated PRI - No
  • Dedicated Hardware - No
  • Customization - On Demand
  • CRM integration - On Demand

Professional



  • Users 5 - 10
  • HDD Space - 500 GB
  • MIS Reports Availability - 3 Months
  • Dedicated PRI - On Demand
  • Dedicated Hardware - No
  • Customization - On Demand
  • CRM integration - On Demand

Enterprise



  • Users 10-100
  • HDD Space - 50 GB per user
  • MIS Reports Availability - 6 Months
  • Dedicated PRI - Yes
  • Dedicated Hardware - On Demand
  • Customization - On Demand
  • CRM integration - On Demand