Bulk Communication Tool

Bulk communication tool for your call center

It is an automatic system proposed to send an alert of a call, fax, SMS or email to a list of addressees. Hosted bulk communication provider helps you to make an association with a large audience together with a tailored message.

Features of bulk communication tool

Unified Platform
The hosted bulk communication service provides the continual platform for voice, messages and emails.
Personalized Messages
SMS and calls can be prepared to use as a keepsake of payments of the clients.
Multiple Campaigns
Hosted bulk communication provider gives the provision to organize an assorted list of mission and campaigns and all at once.
Auto Answer Handling
The resolution can observe the answering and fax machines to take appropriate actions of the calls.
Scheduler
Allows you to set time and day for starting the Campaign.
Call Forwarding
Calls are forwarded to a given number based on caller input.
Web Management
Web browser based access for easy configuration and management.
MONITORING TOOLS
All Call Center Resources like Servers, Calls, Trunk Can be Monitored live.

Benefits provided by host bulk communication services

Redundancy

Data is stored in multiple locations

24 / 7 Availability

24*7 availability of support center

Hassle free Maintenance

Dedicated Customer relationship Manager and timely Maintenance activity

Cost Effectiveness

Prevents hiring expensive hardware and a specialist to maintain the software system

Scalability

Flexibility benefit offered by a hosted bulk communication provider to perform call conferences at all times counting 3 to 3000 users.

Flexible

Provides flexibility of conducting conference at any point of time.

Standard



  • No of Channels - 30
  • Multiple Campaigns - No
  • MIS Reports Availability - 3 Months
  • Dedicated PRI - No
  • Dedicated Hardware - No
  • Customization - On Demand
  • CRM integration - On Demand

Professional



  • No of Channels - 60
  • Multiple Campaigns - Yes
  • MIS Reports Availability - 3 Months
  • Dedicated PRI - On Demand
  • Dedicated Hardware - No
  • Customization - On Demand
  • CRM integration - On Demand

Enterprise



  • No of Channels - 90
  • Multiple Campaigns - Yes
  • MIS Reports Availability - 6 Months
  • Dedicated PRI - Yes
  • Dedicated Hardware - On Demand
  • Customization - On Demand
  • CRM integration - On Demand