Call Center Software Solutions for Petroleum industry

Deepija solutions for the distribution of petroleum

Deepija is providing an interactive voice response system for petroleum giving out. IT and telecom industries have transfigured the petroleum segment with call center software for petroleum. Due to the domination of state companies in this sector exchange of information has become simple and translucent.

Package of solution contains

Automation of Petroleum distribution process .

Automation of Order Booking.

Automation of Truck Trip Planning.

Automation of Dispatch Process.

Customizable to any extent to exactly suite your requirements.

Benefits to petroleum dealers by Deepija solution

It enhances the yield by saving time and hard work of manual booking

Call center software for petroleum gives a boost to the business with improved service standards for dealers

Speedy and precise booking through interactive voice response without any human bugs

Advanced security in indent booking along with dealer code and 4 digit PIN

Planning of shrewd truck trip with the display of L1, L2 and RT km

Auto-generation of indent number with index and date-based

Benefits of the call center software for petroleum to terminals

Fast, accurate and 24*7 booking of indents

Checking of indent status through voice response by dealers without the intervention of any person

Anytime change of indent number before truck planning through call center software for petroleum

Partiality free indent booking procedure

Petroleum dealers can complain frankly to the top management

System Components

IVRS for Indent Booking and Status Enquiry.

IVRS for changing Indent after Booking and Before Truck planning.

IVRS for Recording Complaints and Suggestions.

Dealer Database Management.

Truck Database Management.

Truck RTKM Monitoring.

Order Filling/ Truck Trip Planning.

Dispatch/ Dispatch Report Printing.

System Reports.p>


Indent Booking Report for Dispatched Indents

Indent Booking Report for Booked Indents

Listen Interface for Suggestions and Complains

Truck RTKM Report

Print Preview and Print options for all Reports

Benefits of software in processing

Adapts to Your Business

Support with abundant hardware and software for your business process

IVRS enables you to accept more broadly forms of payment options including credit cards, ATM, EBT, PIN-secured debit cards, fleet cards and master card

Trustworthy and high-performance solution for payment with quite a few connectivity options

An average payment takes just a few seconds with the help of call center software for petroleum. Consequently, minimize the waiting time of the customer.

For customer service experienced professionals are provided

Benefits of Petroleum Processing

Process Sales Quickly, Accurately and Securely

Reliable, high-performance payment solution

Variety of connectivity options

Shorter customer wait times – average payment authorization takes just seconds

Complete Service and Support

Experienced customer service professionals


Features of the software

Multi-Level IVR
Sub IVR are created under main IVR to intake more user input.
Call Recording
Call recording of all calls through call center software for petroleum.
MIS reports of all the calls, agents and other call center resources
Monitoring Tools
Tools to monitor all agents, campaigns and servers of calls
Voice Mail
Feature of voice mail to facilitate a caller to leave a message of unanswered call
Single Number
User can specify a single number for all type of caller.
Call Forwarding
Calls are forwarded to a given number based on caller input.
Missed Call Handling
Captures data of caller incase all users are busy.