Call Center Software Solutions and Products

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Call Center Solutions

Integrated CTI Server

Preview Dialing

Predictive Dialing

ACD (Automatic Call Distributor)

Hand free calling

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Audio Conference

Meet Me/ Dial Out combinations

One Touch Conference

Multiple Conferences

Entry/ Exit Indications

Live Status Display

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IVR

Multiple level IVR

MIS Reports

Call Recording

Monitoring Tools

Voice Mail

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IP-PBX

Extensions Management

Trunks

Inbound call Routing

Outbound Calls

Call Data Reports

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Voice Logger

Caller ID support

Extensions wise reports

Message play before recording

Scalability of the solution

Low Cost of Ownership

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Bulk Communication Tools

Unified Platform

IVRS Message

Auto Answer Handling

SMS / Email

Live Status Display