Real State

Telecom

Deepija Telecom has a comprehensive Customer Interaction Management Solution especially tailored to suit & address these requirements effectively & efficiently.

Premise Based Solution

ALTERNATE NUMBER DIALLING : System can dial up to 5 Alternate Numbers.

MULTIPLE MEDIA NOTIFICATION : Can send reminders via Voice/SMS/Email.

AUTOMATIC SHUFFLING OF CALLER ID : Option to use SIM or PRI interface.

Prioritization And Strategy For Different Levels Of Debtors

TOOLS FOR BUCKET WISE DEBT COLLECTION: (Predictive/Progressive/Preview dialling methods for reaching debtors in various buckets.

PAYMENT CYCLE MANAGEMENT/BUCKET WISE CALLING: Debtor data will be called based on the set billing cycle.

DISPOSITION BASED DATA RECYCLING: Prioritization and Recycling of Data is done basis the disposition

Keep Track of Conversations

DEBTORS CALL HISTORY DISPLAY : System displays previous call details along with dispositions and comments.

STICKY AGENT : calls are sent to the same agent, who dialed or spoke to the debtors earlier.

DATABASE MANAGEMENT :Data can be uploaded/updated in Excel,CSV and API format.

FEATURES

Automatic Call Distribution
EXTERNAL MONITORING TOOL CRM INTEGRATION
MIS REPORTS
IVR
CALL BARGE-IN
CALL & SCREEN RECORDING
MONITORING TOOLS