Deepija Telecom has a comprehensive Customer Interaction Management Solution especially tailored to suit & address these requirements effectively & efficiently.
ALTERNATE NUMBER DIALLING : System can dial up to 5 Alternate Numbers.
MULTIPLE MEDIA NOTIFICATION : Can send reminders via Voice/SMS/Email.
AUTOMATIC SHUFFLING OF CALLER ID : Option to use SIM or PRI interface.
TOOLS FOR BUCKET WISE DEBT COLLECTION: (Predictive/Progressive/Preview dialling methods for reaching debtors in various buckets.
PAYMENT CYCLE MANAGEMENT/BUCKET WISE CALLING: Debtor data will be called based on the set billing cycle.
DISPOSITION BASED DATA RECYCLING: Prioritization and Recycling of Data is done basis the disposition
DEBTORS CALL HISTORY DISPLAY : System displays previous call details along with dispositions and comments.
STICKY AGENT : calls are sent to the same agent, who dialed or spoke to the debtors earlier.
DATABASE MANAGEMENT :Data can be uploaded/updated in Excel,CSV and API format.