How to set up a call center in Lagos, Nigeria?
A call center solution in Lagos is a centralized office that uses technology to receive and transmit a large volume of inquiries via telephone.
Call Centers in Lagos involve two processes: Inbound and Outbound.
Inbound is the process of receiving the client’s call for request or for any other purpose.
Outbound is the process of the organization initiating a call to the client for feedback or for other purposes.
Alternatively, a call center in Lagos is quite different from a Contact Centre,
A contact center involves both the inbound/outbound telephone system with the integration of Social Media in a Centralized point at which all contact channels are managed to engage clients.
And this model of a contact center can be regarded as the Omnichannel.
Social Media here could be and is not limited to Email Ticketing, Facebook, Website, Twitter, WhatsApp.
A call center can be set up using three different methods.
This is when the technology is hosted at the client office location.
This is when the technology is hosted in the cloud or virtualized.
This occurs when the vendor manages the infrastructure, hosts the technology and other resources for the client.
2. OBJECTIVE OF CALL CENTRE
Why would your company need a Lagos call center?
Helps you to build customer Loyalty.
Increase output and track your opportunity.
For competitive advantage.
Professionalism and customer-centric purpose.
It's important for an organization to identify that there is a challenge and source for the right solution to end this gap thereby enhancing a better customer experience all through the journey.
CONVOX CALL CENTRE IN LAGOS.
ConVox call center in Lagos is an application that enables you both the Call Centre and the Contact Centre capability and can seamlessly integrate with any ERP solution by aligning with API.
It may also interest you to know that this solution is customizable to fit the requirements.
We provide 24/7 support to optimize efficiency at all levels either in the presence or remotely.
FEATURES OF LAGOS CALL CENTER
Automated call distribution
Multi-level IVR-interactive voice response
Dashboard for real-time analytics and reporting
Outbound & Inbound blended
REQUIREMENT FOR SETTING UP A CALL CENTRE IN LAGOS
This comprises both the hardware and the technology.
E1/Sip Line/gsm gateway