Telecom Applications


Deepija telecom has a wide-ranging call center solution for telecom for customer interface management that is specially customized to suit and address the customer’s requirements effectively and efficiently.

Premise Based Solution

Call dialing is done through the server at the DSA premise.

A call center solution for telecom is available with or without a PC at the desk of an agent.

Centralized Dialing Solution

Dialing is done through centralized servers that are subscribed by small DSAs.

Agents get the connected calls of customers on their mobile phones.

Centralized Monitoring And Reporting

Dashboards and controls are specified to the country level, telecom circle Level and DSA level..

Real-time reports of calls, agent login and sales are provided by call center solution for telecom at all three ranks.

Features of the call center solution

This feature is to provide self-service to the callers and also to take input for routing the calls.
All resources of the call center like calls, campaigns, agents and servers are livelily supervised.
100% recording of the calls provided by call center solution for telecom. This is done for internal training purposes.
Online login is provided for scheduling, supervising and managing the conference accounts.
Single Number
User can specify a single number for all type of caller.
Missed Call Handling
In case all callers are busy then the solution captures data for callers.