ConVox Virtual Receptionist

A virtual receptionist is an answering system

Deepija solution is capable to answer calls of the call center of your business procedure automatically. This virtual receptionist also offers the condition to handle each call effectively and to route the calls to an appropriate number. For getting your strength back of the procedure of your company an IVR system also puts imperative data for your use.

Features of virtual receptionist

Multi-Level IVR
This is developed under the main IVR to take more input from users
Call Recording
All calls are recorded for the process of quality training.
MIS REPORTS
All calls and campaign’s information is managed.
Monitoring Tools
Virtual receptionist provider monitor all calls, campaigns and other resources of a call center.
Voice Mail
This enables the callers for making a voice mail when nobody receives their call
Single Number
Single number is provided for all types of callers.
Call Forwarding
Based on the caller’s input calls are forwarded to a given number.
Missed Call Handling
When all agents of the center are busy virtual receptionist handles the missed calls.

Benefits of virtual receptionist

Redundancy

Storage of call center data at multiple locations

24 / 7 Availability

Virtual receptionist provider is available round the clock

Hassle free Maintenance

Dedicated customer relationship management is provided

Cost Effectiveness

No extra hardware and maintenance expert is required.

Scalability

Can scale-up from 3 to 3000 Users

Flexible

Provides flexibility of conducting conference at any point of time.

Standard



  • Users 1 - 5
  • HDD Space - 200 GB
  • MIS Reports Availability - 3 Months
  • Dedicated PRI - No
  • Dedicated Hardware - No
  • Customization - On Demand
  • CRM integration - On Demand

Professional



  • Users 5 - 10
  • HDD Space - 500 GB
  • MIS Reports Availability - 3 Months
  • Dedicated PRI - On Demand
  • Dedicated Hardware - No
  • Customization - On Demand
  • CRM integration - On Demand

Enterprise



  • Users 10-100
  • HDD Space - 50 GB per user
  • MIS Reports Availability - 6 Months
  • Dedicated PRI - Yes
  • Dedicated Hardware - On Demand
  • Customization - On Demand
  • CRM integration - On Demand